As IT environments become increasingly complex and the shortage of skilled IT talent continues, many organizations are turning to outsourced IT services to remain competitive. A November 2023 Gartner survey of 300 IT leaders revealed that 85 percent are satisfied with their outsourced IT solutions. This high level of satisfaction underscores the value of outsourcing and reflects the importance of a strategic and adaptive approach to meeting customer expectations.
How an optimal Managed Services works
What differentiates good Managed Services is cthe ability to manage a powerful combination of required technical knowledge, project management skills, automation tools, certifications and experience, to overcome common challenges, including:
- Lack of communication, response time, and quality control.
- Understanding clients’ business priorities.
- Developing effective outsourcing strategies tailored to each client’s needs.
- Modernization and selection of the most suitable technology.
Beyond this, there is a need to have eyes on the clients’ broader business objectives:
- Freeing up the client’s internal resources..
- Cost reduction.
- IT agility, easy access to any technical expertise required.
- Being proactive by enhancing the customer’s business model through innovative IT solutions and options.
By definition, “success” is the state or condition of meeting a defined range of expectations. So yes, the secret to success starts here. From clearly defining and meeting expectations, together, to finding the perfect Managed Services for each business.
Managed Services: the customer-friendly approach of SORINT.lab
At SORINT.lab, success is evidenced by two key metrics: a 98 percent customer retention rate and a Service Level Agreement (SLA) compliance of 99 percent in 2023 on more than 200 active Next Generation Managed Services customers. These numbers are not manually calculated statistics; they are objective numbers extracted from our automated monitoring systems that, in real time, align with each customer’s needs, goals and set parameters.
It is data that is accessible to all of our clients, via a ticketing system.
So what is the secret behind these figures?
On our Web site, visitors are greeted with the phrase “Let’s tackle your next challenge together.”. IAs a managed service provider (MSP), SORINT.lab’s approach focuses on understanding each client’s distinct challenges and creating customized contract templates and workflows that provide genuine value. This deep understanding is not only crucial, but forms the basis of lasting partnerships. Whether clients choose partially or fully managed IT services, SORINT.lab’s commitment to aligning with each client’s goals is critical to achieving effective solutions. Providing solutions backed by technical expertise and a history of proven results is only one side of the equation. Equally critical is adaptability to each client’s specific needs, going above and beyond to uncover and address potential problems that client stakeholders may not have identified on their own. This proactive approach distinguishes us as an IT partner, not simply a service provider.
In the ever-changing world of technology, where needs grow and internal resources are often limited.Managed services represent not just a solution, but a true strategic alliance for companies that aspire to sustainable success. SORINT.lab’s approach demonstrates that the core of this relationship lies in empathy, shared innovation, and the ability to anticipate customer needs.
It is not just about meeting technical needs, but about building a collaborative ecosystem that amplifies the potential for growth and digital transformation. n an era when flexibility and adherence to goals are essential, choosing a partner who shares the customer’s vision and ambition becomes the real secret to successfully meeting future challenges.