Next-generation managed services (NGMS),, ften perceived by organizations as simply outsourcing an IT service to manage a given project, go far beyond basic management. In this article, we will explore how managed services perform and propose several critical activities during the early stages of project management or during the , contract period, enabling the delivery of exceptional tangible value to clients and the project that will then be fully managed by SORINT.lab.
The Managed Services market is growing steadily,which is a testament to their importance in the corporate world: according to Statista, the global Managed Services market will reach $834.7 billion by 2032, while today it is worth $344.4 billion. This linear growth reflects companies’ growing reliance on Managed Services to close the skills gap and manage costs more efficiently.
IThe project chosen below as an example is for a client in the banking and finance industry.Modernization, bug fixing, performance improvement, and migration to the cloud are just some of the transformational benefits that will be briefly explored for this particular project.
Next-generation managed services (NGMS): how they work
NGMS offerings can be summarized . as consulting, management (or co-management), and full or partial support.
These managed services cover end-to-end IT activities, 24 hours a day, 7 days a week, 365 days a year, either remotely or on-site. hey are delivered in multiple languages by experts in all IT domains, led by renowned industry leaders who promote proactive improvements, cost efficiency, and optimal performance. Contracts are aligned with predetermined SLAs and monitored via an automated dashboard, giving customers complete visibility and control. This approach allows companies to focus on their core operations while ensuring that their IT operations are managed efficiently and effectively.
Managed Services: the concrete example of a support case
A current client, then new to the NGMS team at SORINT.lab, sought assistance with the complete management of a legacy software application. This application, critical for legal data exchange and billing, was struggling to handle the increasing workload of recent years, causing a major deployment to the client’s daily operations and service standards.
Investigation and preparation for management
The complexity of the application and the lack of standardized procedures made activities such as logging, debugging and performance optimization particularly challenging. To address these issues, an advanced activity logging solution was implemented. This solution allowed detailed insights into ongoing operations, significantly reducing the time needed to analyse problems. An innovative starting point that provided the required observability on problems that were then handled accordingly.
Comprehensive analysis of exceptions and application scenarios has enabled the resolution of major bugs and improved exception handling, including more informative error handling. Automated checks and fixes for noncompliant cases eliminated the need for daily manual intervention, increasing operational efficiency for both the client and the management team. The team also identified the need to improve hosting virtual machine resources. This optimization improved system response time and solved problems related to memory exhaustion.
Finally, the implementation and integration of automated daily reports with a clear and immediate view of application performance were generated for the client. PIn parallel, a concrete precision proposal in the form of a plan with several phases, mainly covering the refactoring of many core modules, along with the migration of the solution to the cloud. An activity that is only possible because of the processes and prior work to better understand the details of the solution, the customer’s business domain, perspective, and technical requirements of the application
Managed services: much more than IT management
By integrating established internal processes, managed services are designed to thoroughly understand projects, proactively propose solutions and provide added value, ultimately ensuring better management of any IT initiative. As in the example above,, the approach penetrates every aspect of a software application, from code to modules, infrastructure and data flow to security, vulnerabilities and even the management and business context.
If you want to learn more, this case study is available in video format [ENG Version only]: https://www.youtube.com/watch?v=lRy1cgLJP1U&ab_channel=SORINTlab