Outsourced IT management has long been a highly effective system that both SMEs and large enterprises have adopted to optimize costs and improve infrastructure and operational processes.
Being able to count on reliable, always present and specialized external support smeans being able to make the most of one’s infrastructure, without having to distract the company from its core business: which is not infrastructure management.
Outsourced IT management with SORINT.lab is this and more.
A dedicated team of people with the technical and economic skills to improve cloud performance and propose services tailored to each company’s needs is at the heart of an offering designed to support companies on their digital transformation journey. Supporting them and enabling the untapped potential of infrastructure and applications.
Outsourced IT management: staff augmentation is not the solution
Staff augmentation is about providing companies with specialized staff active directly at the client’s site.
While at first glance this might effectively fill the needs of companies-grafting those vertical skills that are lacking in-house-it is actually a patch unable to cover a much larger hole.
Staff augmentation does not, nor could it, replace true outsourced IT management because it does not add value from an organizational and technical perspective.
Staff augmentation, in other words, is ideal for very specific cases, but it cannot be considered a viable alternative to an active and lasting collaboration with a vertical partner; who has far more relevant arrows to shoot in its bow to truly integrate with the client’s operational and technological structure. Establishing a relationship with SORINT.lab is much more than “lending” personnel and expertise..
Outsourced IT management: the strength of SORINT.lab strength
Applying best practices in outsourced IT management-from ITIL to Agile technology to ISO certification standards-SORINT.lab promotes a collaborative relationship aimed at integrating the capabilities already present at the client.
SORINT.lab, through H24/7 support and a package of specific services, becomes an additional rib of the enterprise and is able to integrate into the client in a unique way, thanks to an expressly dedicated portfolio of activities.
SORINT.lab provides interlocking solutions, that is, designed to be the right answer to the customer’s demand. A standardized solution may yield benefits, but it will never guarantee the full exploitation of the client’s operations.
This is possible because over the course of its 10-year history SORINT.lab has established partnerships with leading software vendors and knows their solutions in detail, also being able to avoid so-called vendor lock-in.
In other words, SORINT.lab integrates all the skills and experience to everage each software to provide a dedicated response to the specific need of each individual customer, , optimizing costs and maximizing the value of corporate assets
Gestione IT in outsourcing, il valore in più di SORINT.lab
Oltre a questo, SORINT.lab può vantare una serie di attività molto apprezzate dai suoi clienti. Nel caso delle imprese di grado Enterprise, per esempio, SORINT.lab ha previsto un gruppo di esperti ristretto dedicato, così da ottenere un alto livello di customer proximity, essenziale per rafforzare il rapporto ed evitare – in poche parole – che dall’altra parte della linea risponda una persona che ha poca confidenza con il cliente.
Allo stesso modo SORINT.lab sta continuando perseguendo nuovi servizi che diano un valore aggiunto e alzino l’asticella. Un esempio è la possibilità di allocare una figura altamente specializzata, che possa fornire suggerimenti tecnici ed evolutivi al cliente per valorizzare la sua infrastruttura e ottimizzare i costi, anche in ottica di implementare le logiche del FinOps.
Un’ulteriore peculiarità di SORINT.lab è il servizio di Full Application Maintenance: SORINT.lab prende in carico l’intero stack tecnologico – dall’infrastruttura fino all’applicativo – risolvendo i problemi infrastrutturali e i bug delle applicazioni.
La gestione dell’IT in outsourcing è il metodo ideale per rispondere alle esigenze di crescita ed evoluzioni a cui le aziende sono chiamate a rispondere. Con SORINT.lab i clienti possono costruire un rapporto duraturo, che garantisca livelli di servizio eccellenti, un’operatività H24/7 e servizi a valore aggiunto per potenziare l’infrastruttura e gli applicativi.